Reporting a Repair

Fraud2

During Office Hours
18-22 Carleton Street
Portadown
Co. Armagh
BT62 3EN
Tel: 028 38 339 795
Fax: 028 38 350 944
Email:     repairs@southulsterhousing.com
Report repair online
Out of Hours
Telecare:     028 90 421 010

We will need:

  • Your full name and address including your postcode
  • contact telephone number(s)
  • full details of the repair needed
  • convenient times for the contractor to call

We will assess the repair:

  • We will tell you if it is your responsibility to arrange the repair
  • If it is our responsibility, we will place an order with the appropriate contractor, or the Maintenance Officer will contact you to discuss what needs to be done

We will give you:

  • A target date by which the repair should be finished
  • The name of the contractor who will do the work

Our contractor will contact you:

Our contractor will phone to agree when they will come to carry out the repair.  If it is an emergency they will tell you how soon they will be at your home.  For all other repairs they will try to agree a morning or afternoon on a specific date. Please make sure we have your correct number.  If you happen to change your contact number please inform the Association.