Types of Repair

Emergency
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We will respond to your request and attend within 24 hours.  Examples of emergency repairs include:

  • Major plumbing leaks
  • Complete heating failure (in cold weather)
  • Breakdown of lifts
  • Where there is a possible risk of damage to buildings or injury to persons
  • Fire damage
  • Gas leaks

Urgent

We will respond to your request and undertake the repair within four working days.  Examples of an urgent repair would include:

  • Insecure external windows
  • Faulty door locks or door entry systems
  • Leaking roofs
  • Blocked drains/sinks

Routine

We will respond to your request and undertake the repair within 20 working days.  Examples of routine repairs would include:

  • Clearing out blocked gutters
  • Easing doors and windows
  • Internal plaster finishes
  • Repairing kitchen units and cupboards

Planned

We carry out a programme of planned works to maintain and improve our properties.  We need to ensure that they are in good repair, easy to maintain, and economical to run.  This work can include:

  • External decoration
  • Replacement kitchens
  • New roofs
  • Modernisation e.g. central heating system
  • Improvements to energy efficiency
  • Replacement windows

You will be consulted before any works are carried out in or near your home and we will tell you when the work is to be carried out.  We aim to cause you as little inconvenience as possible.  Where practicable, you will have a choice of colours or finishes for the paint and fittings.